Source :- Resume Templates
Free Download Sample Template Example of Beautiful Curriculum Vitae / Resume / CV Format with Career Objective & Work Experience for Freshers & Experienced in Word / Doc / Pdf Format
PROFESSIONAL SUMMARY
SKILLS SET
EDUCATION
& QUALIFICATION
PROFESSIONAL
CERTIFICATION & TRAINING
EXPERIENCE SUMMARY
PROJECTS & ACHIEVEMENTS
.JPG)
Download Resume Format
PROFESSIONAL SUMMARY
Analytical, innovative & results-oriented
Customer Support Engineer with 9+ years of
experience in the field of Facility Management Services (IT) for Hardware
Environment, Networking Solution & Troubleshooting. I am resourceful, highly
motivated, flexible & quick learner. Strong communication skills, work with
others at various levels. Plan & coordinate detailed tasks within quality
standards & established deadlines. Professional experienced working in
fast-paced environments demanding strong organizational, technical, and
interpersonal skills. Trustworthy, ethical and discreet committed to customer
support service. I am result-oriented and resourceful in completing projects,
able to accomplish multi-task effectively.
SKILLS SET
Project Management
Ø
Working
on end to end IT solution delivery management for Improvement Projects of IT
organization.
Ø
Defining
the structure of IT Service Lines and setting-up Individual Goals &
Objectives for IT Team.
Ø
Determining
services portfolio with price list & framing SLA with customer as well as
with Service Provider.
Ø
Managing
the Specialized System project with IT Enabled services like Biometric &
Smart Card based Attendance System, Canteen Management System (integrated with
Payroll System), Access Control System, Visitor Management System & also
managing CCTV (BMS) project.
Ø
Data
Center designing, implementation & operation.
NETWORK Management
Ø
Managing
and Maintaining Cisco Works (LMS 2.6) / ManageEngine OpManager (Monitoring
Availability and Uptime, Traffic & Utilization, Device Fault Management,
Network Health, Network traffic analysis etc)
Ø
Installation,
Configuration and Troubleshooting of Networking and Security
Ø
Configuring
and troubleshooting of Cisco PIX / ASA
Ø
Configuring
and troubleshooting of L7 Load Balancer (Cisco ACE/CSS)
Ø
Configuring
and troubleshooting Iron Port Mail Gateway & Web Security
Ø
Configuring
and troubleshooting Iron Port C-100 Email Security Appliance and Message
tracking through Mail Flow Center
Ø
Configuring
and troubleshooting RIVERBED WAN accelerator.
Ø
Configuring
and troubleshooting Cisco Wireless LAN Controller
Ø
Configuring
and troubleshooting Cisco L3 Switches 6500, 4500, 3750 etc
Ø
Configuring
and troubleshooting Cisco routers 7600, 3800, 2800, 2600 etc
Ø
Configuring
and troubleshooting Cisco CME, Call Manager (Initial Level)
Ø
Configuring
and Managing MPLS VPN, IPSec VPN etc
Ø
Troubleshooting
LAN and WAN problems
SERVER Management
v
Configuring
and managing of LTSP (Linux Terminal Server Project)
v
Configuring
and Managing MS Exchange 2003 Server
v
Configuring
and Managing SMS 2003
v
Configuring
and Managing Active Directory
v
Configuring
and Managing ISA 2004 server
v
Configuring, Managing
and maintaining Symantec backup Exec
v
McAfee
and Symantec Client Server based managed anti virus solution implementation
v
Installation
and Troubleshooting of Microsoft desktop Environment
v
Configuring
and Troubleshooting HP MSA (SAN Storage)
v
Installation
of UNICENTER Server, Packager, Agent Installation over all domain users
EDUCATION
& QUALIFICATION
2000
to 2001 Information
Technology, ITI, Gujarat
Marks: 68%
(First Class)
1999
to 2002 Bachelor of
Commerce, North Gujarat University
Marks: 59% (Second
Class)
PROFESSIONAL
CERTIFICATION & TRAINING
2011 Cisco CCNA -
Security
2011 ITIL v3
2010 Cisco CCIE – RS
Written (CSCO11839691)
2010 Cisco Routing, Switching,
Security & Wireless Training by Cisco
2008 Microsoft - MCSA -
2003
2008 Microsoft Exchange
Server 2007 Training by Microsoft
2006 Cisco CCNA
EXPERIENCE SUMMARY
Accel Frontline Limited. (From October 2007 till date)
Partner – Ali Bin Ali Technology Solutions, Location: Doha, Qatar
Client: Vodafone, Qatar (From Dec 2010 – till
date)
Role: Cisco L3
Consultant (NOC Operation)
Job Profile:
-
Provides
coaching and mentoring to 1st Level Support Teams and Field Service Teams,
including the identifying of resource needs and training requirements,
providing on the job training or scheduling formal training as required
Provides subject
matter expertise in the following specific technology domains:
·
Common
to Broadband networks
·
Fiber
Optics Technologies Support
·
Core
Network Systems
·
Service
Levels metrics analysis
Broadband Network:
·
Network
Planning Support
·
Interconnect
Technical Support
·
Technical
Consultancy to Business Customers
-
Provides
pro‐active analysis of customer networks to address and
improve quality
-
Contains
the expertise providing the network support and the network quality, design and
planning functions.
-
Contributes
to the definition of all processes to ensure that the second and first level
teams work within the requirements of the SLA
-
Supports
network event handling 24x7x365 through engineers on call.
-
Is
ultimately responsible for service continuity/restoration.
-
Supports
the planned activities and preventive maintenance activities at NOC level.
-
Supports
normalization activities at NOC level
-
Performs
the Network Planning functions
-
Provides
technical support to the Operational Readiness Testing in conjunction with the
roll‐out teams.
Accel
Frontline Ltd. Branch Office (Baroda)
Role: Area In-charge – Services (From Oct
2009 to Nov 2010)
Job Profile:
From November 2009, I
was handling south Gujarat operations for various accounts and responsible to
support in network issues for whole Gujarat region as RO TSG. I was also supporting
business development team for designing network and data center solutions. My
job profile includes project/account management for clients like GPEC (A CLP Company),
L&T, Apollo, HPCL, EBIL, Solway etc.
Project: Implementation of IT Infrastructure -
Network & Data Center –
Client: L&T
MHI Boilers Pvt Ltd. We have designed complete IT solution for Network
infrastructure and Data Center Solution. Successfully completed installation
and Configuration of IBM Blade Center based on the solution, it was including
installation and configuration of Domain (Active Directory), Windows 2008
Enterprise, WSUS, Backup Server (Symantec Backup Exec), Anti Virus (Symantec
End Point Protection) etc. Installation and Configuration of IBM Blade Center
with 5 blades and 6TB storage has been done. And also installed and configured
IBM 3573 Tape Library.
Network
Infrastructure – Successful deployment of ring topology with Cisco 4507R-E as
core switch, 3750 as Data Center SW and 2350 as access switches..
Client: Gujarat Paguthan Energy Corp. Bharuch (from Oct 2007 to
Oct 2009)
Role: Network & Server Administrator: Team size: 7
Job Profile:
My profile includes routine co-ordination with local and remote team
including Hong Kong helpdesk. My primary responsibility was to manage and
maintain LAN/WAN infrastructure. Managing and maintaining Cisco Switches, Routers,
PIX, and ASA. Managing and Maintaining Iron Port C-100 email security (Message
tracking) and troubleshooting and administration of SMS 2003 Server. Managing
and maintaining quality service to client, helpdesk support as well as vendor
co-ordination. I was providing technical assistance to IT security Auditors to
implement Security Policy (SOx). My routine Server Administration job was
including Data Backup, and routine administration of servers (Exchange 2003,
Server 2003, Symantec backup Exec, Symantec AV, ISA 2004, and MSA Storage).
Administration and troubleshooting of RIVERBED Steel head 1050. Last few
months also taken the responsibility to lead the data centre operation team.
During my tenure I was active in many new implementation and projects
with Hong Kong IT team (MPLS, LAN upgrade, Domain and Email Migration, ASA,
Iron Pot Web Security, Riverbed WAN accelerator)
PCS Technology Limited. (From August 2006
to October 2007)
Client: ONGC – Vadodara (From July
2007 to Oct 2007)
Sr. Customer Support Executive (Site In
charge); Team size: 14
Job Profile:
I was performing my role as a Site In charge at ONGC – Baroda.
Managing and leading IT Helpdesk. Daily reporting, supporting network
admin, backup support to Server admin.
Scheduling, Task Distribution and Monitoring Call analysis follow-up
with all internal as well externals for maintaining SLA. Status reporting
Daily/Weekly/Monthly basis to client and PCS
Vendor Management, Inventory/Asset Management, Stock/Spare Management.
Client: United Phosphorus Limited,
Vapi (From August 2006 to July 2007)
Sr. Customer Support Executive; Team size: 4
Job Profile:
My job profile included routine administration of all servers (Linux LTSP
server, Mail Server, McAfee EPO server, Linux backup server and one file
server). I was responsible for all IT related activities. Network management:
new network designing and implementation. I was Managing and Maintaining the
Cisco routers and switches. Managing and Maintaining the ISDN line for Video
conferencing. I Initiated for Giga network project (initiate, planning, vendor
management, Network designed and prepared BOM for proposed Giga Network
Project.
Managing and troubleshooting of Linux Diskless Clients, print server.
Managing and maintaining the Linux LTSP server backup including data backup. I
was also managing and maintaining the Active Directory (Domain Server).
Implemented IT Security with Group Policy, Network Hardening, Windows
desktop hardening, Linux Server Hardening etc.
HCL Info Systems Limited – (September 2005 to
August 2006)
Client: Essar Oil Limited, Jamnagar.
Network Admin & Helpdesk Support Team size: 7
Job Profile:
Managing IT Helpdesk with 7 engineers. My main responsibility was to handle
Network implementation, designing, planning and network troubleshooting. I was also
supporting to solve complex issue of desktops and user’s operation problems. I
had completed many projects (Network implementation and AD and Exchange
Migration), however my role was supporting in AD and Exchange Migration Project
with external team. My main responsibility was to manage and maintain network infrastructure,
designing and implementation of networks (LAN-WAN). We have installed and
configured 3 wireless links (EOL, Vadinar to Guest House, EOL to Jetty, Data
Centre to Control Building). Routine co-ordination with different vendors for
various projects (OFC laying and splicing for new buildings/plants, UTP cabling
for new buildings in plant etc).
Spheroid Pvt (India) Ltd (October 2002 to
August 2005)
Client: Alembic Limited
Role: Team
Leader, Team size: 10
PROJECTS & ACHIEVEMENTS
v Successfully
implemented MPLS VPN solution for static public IP solution for Vodafone’s
business customer at Pearl Qatar
v Successfully
completed the IT Infrastructure – Network and Data Center Solution for L&T
MHI Boiler, Surat
v Implementation of
Network Infrastructure – VLAN (VTP) configuration on Cisco L3 4507RE – 10G
ready network for L&T MHI Boilers (Surat)
v Implementation of
Wireless LAN controller (4400 series) with 10 Nos of Light weight 1200 series
access point in Admin Building done for L&T MHI Boilers (Surat)
v Supported for AD
(domain) and Email Migration Project at GPEC.
v Successfully
completed migration of regional networks in MPLS at GPEC with fail over.
v Successfully
deployment of RIVERBED steelhead
Appliance at GPEC, Paguthan and Mumbai
v Successfully
implemented site to site IPSec tunnels at GPEC with other branches
(Mumbai, Jhajjar, Ahmedabad and Hong Kong)
v Successfully
completed LAN Upgrade Project at GPEC, Bharuch.
v Successfully
completed Linux Terminal Server Project for 45 diskless clients at
United Phosphorus Limited (Vapi)
v Successfully implemented
Group Policy, Network and desktop hardening for IT Security based on BS 7799
security standard at Alembic Limited
v IT network
Infrastructure
implementation at corporate office of Alembic Limited (Mumbai).
PERSONAL INFORMATION
Name: Nisha Kothari
Address: C-9,
Juned Complex, Dahej Bypass Road, Bharuch
Email:
nisha@gmail.com
Mobile:
+919876543210 (Doha, Qatar)
Language
Known: English, Urdu, Hindi, Gujarati,
Arabic can read.
Passport
No: A12345678
REFERENCES UPON
REQUESTS…
Date: Signature
Download Resume Format
No comments:
Post a Comment