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   Shabnam Ali

Email:  shabnam@yahoo.com

+919876543210

Career Objective:

To secure an appropriate position, this will provide growth & opportunities with effective

   utilization of my skills and experiences to learn more in a professional atmosphere.

Professional Experience:

Customer Care Executive (July 2004 –April 2006)

Bharti Cellular Limited

Bihar & Jharkhand India

·        Answered, screened and directed inbound phone calls.

·        Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.

·        Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.

·        Took verbal and written messages and transmitted them to exact person/destination.

·        Received and sorted email and electronic deliveries.

·        Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

·        Performed basic customer service functions.

·        Maintained a neat, tidy and pleasant appearance of the reception area.

Front Desk Executive (June  2006 To June 2012)

Nutrition & Diet Center

Riyadh, K.S.A

·        Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.

·        Prepares daily reports on the daily activities of Customer Care team.

·        Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.

·        Develops as well as maintains the relationship with external parties.

·        Responsible for proper scrutiny and recording of the complaints received from customers.

·        Conducts research and complies answers for informational request from external customers.

Customer Care Executive (July 2012 Till Now)

La Palma Villages Compound

Al Qassim K.S.A

• Handled all the front desk operations
• Coordinated with the guests and responded to their inquires
• Deal with guest complaints by giving them a solution
• Responded to the guest's calls for room service, special service, emergency service and other queries.
• Transferred guest's calls to the food department effectively for breakfast, lunch and dinner orders inside the room
• Arranging for pick up and drop service for the guests

  

Academic Qualification:

• Board of Intermediate from BIEC Patna
• Board of Secondary Education from BSEB Patna
• Graduate with Arts
• BBA in Hospitality Management from River Banks University
• Certificate Course in Front Office Management from Trade Wings, Mumbai

Technical Expertise:

• Completed 01 year Advance Diploma in Computer Application from IACT

• 01 year computer Certificate course from Aptech Computers Kolkata.

Skills:

• Fluent in English, Arabic ,Hindi, Bengali
• Can handle multiple task
• Proficient in MS applications and Internet, Photoshop  and PageMaker
• Good listener
• Client facing
• Valid Light Motor Vehicle Driving License India and KSA D.L

Personal Information:

Name                                                      :    Shabnam Ali

Father’s Name                                      :    Amir Ali

Date of Birth                                         :    10 November 1984

Nationality                                             :    Indian 
Marital Status                                       :    Single
Religion                                                  :    Islam

Language Known                                  :    English, Arabic, Urdu, Bengali
Passport Details                                    :    No- 1234567

                                                                                       Shabnam Ali

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