certified professional resume writer cprw

Source :- Resume Templates
Free Download Sample Template Example of Beautiful Curriculum Vitae / Resume / CV Format with Career Objective & Work Experience for Freshers & Experienced in Word / Doc / Pdf Format


   Shabnam Ali
Email:  shabnam@yahoo.com
+919876543210

Career Objective:

To secure an appropriate position, this will provide growth & opportunities with effective
   utilization of my skills and experiences to learn more in a professional atmosphere.

Professional Experience:

Customer Care Executive (July 2004 April 2006)
Bharti Cellular Limited
Bihar & Jharkhand India

·        Answered, screened and directed inbound phone calls.
·        Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
·        Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.
·        Took verbal and written messages and transmitted them to exact person/destination.
·        Received and sorted email and electronic deliveries.
·        Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
·        Performed basic customer service functions.
·        Maintained a neat, tidy and pleasant appearance of the reception area.

Front Desk Executive (June  2006 To June 2012)
Nutrition & Diet Center
Riyadh, K.S.A

·        Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.
·        Prepares daily reports on the daily activities of Customer Care team.
·        Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.
·        Develops as well as maintains the relationship with external parties.
·        Responsible for proper scrutiny and recording of the complaints received from customers.
·        Conducts research and complies answers for informational request from external customers.

Customer Care Executive (July 2012 Till Now)

La Palma Villages Compound
Al Qassim K.S.A

  • Handled all the front desk operations
  • Coordinated with the guests and responded to their inquires
  • Deal with guest complaints by giving them a solution
  • Responded to the guest's calls for room service, special service, emergency service and other queries.
  • Transferred guest's calls to the food department effectively for breakfast, lunch and dinner orders inside the room
  • Arranging for pick up and drop service for the guests
  
Academic Qualification:

  • Board of Intermediate from BIEC Patna
  • Board of Secondary Education from BSEB Patna
  • Graduate with Arts
  • BBA in Hospitality Management from River Banks University
  • Certificate Course in Front Office Management from Trade Wings, Mumbai

Technical Expertise:

  • Completed 01 year Advance Diploma in Computer Application from IACT
  • 01 year computer Certificate course from Aptech Computers Kolkata.

Skills:
  • Fluent in English, Arabic ,Hindi, Bengali
  • Can handle multiple task
  • Proficient in MS applications and Internet, Photoshop  and PageMaker
  • Good listener
  • Client facing
  • Valid Light Motor Vehicle Driving License India and KSA D.L

Personal Information:


Name                                                      :    Shabnam Ali

Father’s Name                                      :    Amir Ali
Date of Birth                                         :    10 November 1984
Nationality                                             :    Indian 
Marital Status                                       :    Single
Religion                                                  :    Islam
Language Known                                  :    English, Arabic, Urdu, Bengali
Passport Details                                    :    No- 1234567

                                                                                       Shabnam Ali


Download Resume Format 

No comments:

Post a Comment

~~~! Your Dream Jobs ~ Just One Step Away !~~~~

At Stabnet Consultancy (Just Search Stabnet Consultancy on Google) we offer placement services for various job positions in the fields of Finance, Accounts, HR, Marketing, IT, SAP, Banking, Manufacturing etc from Senior Management level to Trainee Level. We don’t charge any fee from the candidates.

~~~~~ Visit Below Link for Resume Submission & Job Application Form ~~~~~