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ASHISH KOUL
Mobile No: +9015588316,8390910033
Professional Summary:
SAP CS professional with more than two years of experience. Presently working with Spanco limited at PANAJI, GOA location. Extensive working knowledge of SAP ISU CS
Profile :
· 2+ years of experience in the IT industry includes exposure to SAP CS as a functional consultant.
· Working as a SAP Customer Service and IS -Utilities Functional Consultant in SPANCO Limited under 11th PLAN of Central Government’s Restructured APDRP Project of IT Modernization for GOA Electricity Department
· Experience of successful transfer of Technical and Functional Knowledge and wisdom in various development programs organized within company.
· Consulting best-approach-scenarios to the customer’s decision maker’s e.g. best practise processes etc.
· Active entity in project planning, project scheduling, performance enhancement in the core system.
Total Years of Experience : 2.5 years
SAP Experience : 2Years
Current Industry : IT & Software
Current Functional Area : SAP ISU CS
Current Role : SAP ISU CS Functional Consultant
Professional Experience:
Organization | Designation | Client | Duration |
Spanco ltd. | SAP ISU CS Functional consultant | GOA Electricity department | 6 months |
Source One management consulting | SAP ISU CS Functional Analyst | BSES Delhi | 1year |
Nippon Data Systems | SAP ISU CS Functional Analyst | BSES Delhi | 6 months |
HCL Technologies | Technical Support Officer | British telecom | 7 Months |
Technical Skills:
Skill Type | Skill Name | Last Used | Proficiency | Years of Experience |
SAP ECC 6.0 | SAP ISU CS | Currently | Proficient | 2Years |
Computer Languages | C,C++ | 2010 | Proficient | 3 years |
OS Packages | Microsoft Windows XP ,Macintosh, Linux, MS-Office | Currently | Proficient | 10years |
Education:
Degree | University | Year of Passing |
Bachelor of Engineering (Information Technology) | MIET College, Jammu University | 2010 |
Higher Secondary Examination | Central Board of Secondary Education | 2006 |
Senior Secondary Examination | Central Board of Secondary Education | 2004 |
Projects Undertaken
17th-Dec-2012 –till date
SpancoLimited
ProjectBrief : R-APDRP Implementation and IT Modernization in Goa Electricity Department, PANAJI, GOA
Clients : Goa Electricity Department, Goa
Environment : SAP R/3 Enterprise Central Component 6.0
Role : SAP IS-U CS Functional Consultant
Resposibilities:
· Full Life Cycle Implementation of SAP ISU-CCS in Electricity Utility System in GOA Electricity Department under 11th plan Restructured APDRP project.
· Responsible for understanding the client’s business requirement and providing E2E CS design and solution..
· Study and design the Business Blueprinting processes in the Goa Electricity Department.
- Assisted in modeling and documenting the end-user's AS-IS workflow and TO-BE business processes
- Process mapping in SAP as per legacy system for comfort of end user
· Identify RICEFW items as per client’s requirements
· Expertise on processes like customer registration including new connection process, move in& move out process, disconnection and re - connection process, Master Data configuration and customer service. Customer interaction centre (CIC) front office screen design in ISU CS, Account Overview, customer complaint handling, managing notifications and service orders, load enhancement &reduction process
· Monitoring and Maintaining CS Batch Jobs Programs.
· Handling Roles and Authorization for CS
· Analyzed change and update requests
· Updated the documentation in accordance with corporate standards
Payroll Company : Source One Management Consulting services &Nippon data systems
Client Company : (BSES POWER LTD.)Reliance infrastructure ADAG, New Delhi
Duration : Jan-2012 to Dec-2012(Source One Management Consulting services)
: Jun-2011 to Dec-2011(Nippon data systems)
Project : EDGE (Support Project)
Role : SAP CS Functional Analyst
Company Profile Worked as an SAP ISU CS Functional Analyst in BSES Rajdhani Power Limited (a subsidiary of Reliance Infrastructure Limited), New Delhi on SAP ISU-CCS Support since June 2011. Reliance Infrastructure is India’s largest integrated private sector power utility company. The company is headed by Anil Ambani. The company is into generation, transmission, distribution and trading of power. It distributes over 5,000 MW of power - the largest in the country. Reliance Infrastructure and its affiliate companies power 2 out of 3 homes in Mumbai and 1 out of 2 in Delhi It is poised to become a nationwide power company, providing world class quality, reliable and competitively priced power to Indian customers.
Responsibilities:
· Responsible for the CS processes such as new connection process, disconnection / Reconnection process, extension and reduction processes
· Monitoring and Maintaining CS Batch Jobs Programs
· Designed Various Functional designs
· Providing Support function to End Users for the Queries related to SAP CS.
· Handling Roles and Authorization for CS
· Preparing Queries to generate data Reports
· Changes in the Front office process for various service orders
· Data Enrichment Process
· Created Functional design for IP based login access among all Divisions under BSES i.e (BYPL and BRPL)
· Maintaining Division wise data for IP based login
Company : HCL Technologies BPO services
Client : British Telecom
Duration : Oct2010-May2011
Process : BT Eton
Role : Technical Support Officer
Responsibilities:
· Providing remote support to British telecom users on Broadband and Routers
· Handling queries related to Internet and providing solution.
· Technical support on various issues related routers and wireless
Personal Details:
Name | Ashishkoul |
Email Id | ashish.koul89@gmail.com |
Passport | Available |
Present Address | Domnic RasquinhaHouse No-T-38Tuant ReisMagos Verem, Bardez-Goa. |
Permanent Address | H. no 62 Manorama Vihar Bohri Jammu (J&K) |
+919015588316 | |
Date of Birth | 12/03/1989 |
Marital Status | Single |
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