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Sunil Srivastava
Experience Summary
I am Swati Srivastava, I have an experience of 2.3 years as an Business Analyst in e-commerce retail domain at Persistent Systems Ltd, as well as good data analysis is one of my expertise.
q As part of my assignments, I have been working mostly as support to the business development team such as making strategies to make the system efficient. The creation of processes for CRM activities for all the phases of sales, I was also handling the complete Pre and Post sales processes from prospect to deals were part of my work.
q This includes managing the customer queries through various channels of support like chat, email and calls.
q I was also be responsible for ensuring that the complete fulfilment process is properly followed by the back end operation team.
q I was also responsible for MIS and taking care of all documentation and update on latest releases of the website. I used to coordinate with different departments of organization to update websites. I was also responsible for handling all operations of the various events held in various corporate companies such as awareness campaigns etc. and regular changes /updates and closely monitoring and working on development /UI of websites and raising requirement according to the business needs.
Education | ||||
Examination / Degree | Institute / University | Year Of Passing | % Of Marks | |
PGDM(Marketing – IT) | Balaji Institute Of Modern Management | 2010 | 65.50% | |
B.TECH(Computer Science &Engg) | Integral University, Lucknow | 2008 | 72.96% | |
12th(PCM) | ISC | 2004 | 72.25% | |
10th | ICSE | 2002 | 70.30% | |
· Microsoft Excel (Some of Macros)
· MS-Access
· SQL
· SPSS
· MS Office (Word, PowerPoint, Outlook).
· Operating Systems Windows 7, Win XP, 2000.
Strengths |
· Possess more than 2 years of hands on experience as Business Analyst
· Possess more than 2 years of hands on experience in Microsoft Excel.
· Exposure in SPSS
· Strong Analytical Skills & Positive Attitude.
· Demonstrated excellent skills in understanding existing Technical and Business architecture.
· A good Team Player, Quick Learner, Problem Solver, automation master.
Experience Details |
Name of the Company | Designation | Location | Duration |
KLISMA e-Services Pvt. Ltd.(Subsidiary PERSISTENT SYSTEMS LIMITED) | Senior Customer Experience Associate | Pune | May2012 to Dec2012 (7 Months) |
PERSISTENT SYSTEMS LIMITED (Project KLISMA) | Senior Customer Experience Associate | Pune | Sep 2010 to Apr 2012(19 Months) |
Industry Exposure Details |
· Project: “To check consumer buying behavior and brand awareness of TATA AIG LIFE PVT. LTD.
Project Description: Research was done to know the factors that influence the insurance buying
behavior and is the preferred brand and how many people are aware about the Tata AIG life
Duration: 2 months
· Project: “SCRABBLE- A WORD BUILDING GAME”
Project Description: This was the game which helps us to enhance the vocabulary and know the
meaning of the new words
Duration 6 months
· Undergone training on “Tower of Hanoi” from HCL Lucknow
· Undergone basic training on ASP.net at Softpro India Pvt. Ltd, Lucknow and made the project on “Online Voting”
Relevant Project Experience |
#Project 1:
Organization: KLISMA e-Services Pvt. Ltd.(Subsidiary PERSISTENT SYSTEMS LIMITED)
Description: KLISMA is a comprehensive platform for modern consumers to plan, shop and manage their entire consumption cycle and it also enables modern retailers to deliver desired shopping experience to these consumers.
Designation: Senior Customer Experience Associate
Profile: Operation Management, Process Analysis and Business Analyst
Duration: May2012 to Dec2012
Roles and Responsibilities
•Work closely with the management in order to prioritize business goals and information needs and handling backend operations.
•Identifying & documenting all the business, technical and process requirement.
•Keep in touch with the development team to clear out the doubts and queries while developing particular features for application used in order to meet the expectation of clients.
•Giving information on implementation of new feature launch and providing post implementation support to both internal & external stakeholders.
•Work on requirement of CRM (Customer Relationship Management) Software of the company. So that the company can increase their Service Standard as well as the employees of the company should know what is happening and how he is impacting the company. i.e. encouraging transparency.
•Preparing MIS reports on various business metrics like No. of Member registered, No. of Merchant added etc.
• Analyzing and standardizing business process & their components in terms of effectiveness and efficiency so as to add value contribution to the objective of business,its Improvement, Integration, Standardization of the same for different categories & their model to sell.
•Familiarizing the new joiners on the Website & process portion of the organization during the induction program.
•Conducting weekly meeting with complete team on status of Action Plan & future upcoming business ideas by each department.
•Working as key administrator for the KLISMA Website.
•Maintaining and replying mails on service & admin mail ids of website.
#Project 2:
Organization: PERSISTENT SYSTEMS LIMITED (Project: KLISMA)
Description: KLISMA is a comprehensive platform for modern consumers to plan, shop and manage their entire consumption cycle and it also enables modern retailers to deliver desired shopping experience to these consumers.
Designation: Senior Customer Experience Associate
Profile: Operation Management, Process Analysis and Business Analyst
Duration: Sep 2010 to Apr 2012
Roles and Responsibilities:
· Managing the service team of 10 people in order to provide the “Joyous Shopping Experience” to the consumer. And maintaining their target and to ensure achievement on daily basis.
· Familiarizing the new joiners on the Website & process portion of the organization during the induction program.
· Conducting weekly meeting with complete team on status of Action Plan & future upcoming business ideas by each department.
· Working as key administrator for the KLISMA Website.
· Maintaining and replying mails on service & admin mail ids of website.
· Work closely with the management in order to prioritize business goals and information needs and handling backend operations.
· Giving information on implementation of new feature launch and providing post implementation support to both internal & external stakeholders.
· Work on requirement of CRM (Customer Relationship Management) Software of the company. So that the company can increase their Service Standard as well as the employees of the company should know what is happening and how he is impacting the company. i.e. encouraging transparency.
· Preparing MIS reports on various business metrics like No. of Member registered, No. of Merchant added etc.
· Analyzing and standardizing business process & their components in terms of effectiveness and efficiency.
Co-Curricular Activities & Achievements |
● I was one of the members in the pilot batch of KLISMA Project.
● Employee of Month February 2012.
● Coordinated events at offices to know the view of consumers.
● Participated in many sports and cultural activities in school and college.
● Employee of Month February 2012.
● Coordinated events at offices to know the view of consumers.
● Participated in many sports and cultural activities in school and college.
● Participated in fiesta ‘08 organized by integral University in year 2008 as a coordinator.
● I Was the member of scout and guide in school.
● Post graduated in classical dance Kathak from Bhaktkhade and Prayag.
Hobbies |
● Painting
● Dancing
● Crafting [ candle making, batik & tie n die, soft toys making]
● Reading Novels
Personal Details |
Date of Birth 10th October 1987
Nationality Indian
Marital status Single
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