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HEMA SINGHA
E-Mail: hema@hotmail.com ~ Mobile: 09876543210 ~ Tel: 0360-21212121
Seeking managerial assignments in Business Development, Liaison work and General
Operations in IT industry.
CAREER
SUMMARY
A technocrat with over 10 years
of experience in Business Development,
Government Liaisons, General Management, Technical Support Management &
Client Servicing. Comprehensive understanding of client’s needs for the proper management and delivery of projects.
Deft at analyzing information system needs, evaluating end-user
requirements, custom designing solutions, troubleshooting for complex
information systems management. Adept in setting
up an entire infrastructure for draw
operations, technical support and Game implementation at lottery retail outlets,
upkeep of all up-linking equipment & all draw equipment. Excellent
communicator with skills in interfacing with clients, cultivating relations
with them for securing repeat business and ensuring quality delivery of
products. Excellent team building & troubleshooting skills with proven
abilities in planning & managing resources.
Knowledge Purview:
o
Online Lottery industry, preparing game structure and
Lottery Draw management,
o
Government liaison and business development.
o
ITIL guide lines.
o
Tourism business.
o
A part time social worker.
AREAS
OF EXPERTISE
Technical:
Æ ITIL – V3 Certified.
Æ PMP - trained.
Æ MCITP windows 2008.
Æ Operating Systems, System Administration, Networking,
Vsat technology, Hardware assembling and troubleshooting.
Managerial:
Æ Developing new clients and negotiating with them for securing profitable
business.
Æ Identifying and networking with prospective clients generating business
from existing accounts and achieving profitability and increased sales growth.
Æ Managing customer centric operations and ensuring customer satisfaction
by achieving delivery and service quality norms.
Æ Building and maintaining healthy business relations with high net worth
individuals and corporate clients ensuring high customer satisfaction matrices
by achieving delivery & service quality norms.
Æ Implementing high quality services, resulting in customer delight and
optimum resource utilisation for maximum service quality.
CAREER
SCAN
1.
Jul’-2003 - till April 2010, May 2011- till date - Pan India Network Infravest Pvt. Ltd.,
(PLAYWIN) Division of Essel Group as Consultant - Government Liaison &
Technical Operations -North East (India)
KRA: Role
is to provide compliance service all across internal and external operations to
all associated with PLAYWIN lottery (Super
lotto, KENO, Joker, cards, Lucky-3 etc) ensuring confidentiality and
assuring the implementation effective risk/control management process. That
protects core business principles and continually improves organizational
efficiency.
The
position maintains and manages strong working relationship with various
internal contacts and departments in
addition external stakeholders including Public/Player, vendors /suppliers,
service providers/ retailers, and regulatory and Government Bodies in order to
ensure compliance issues are understood and issues of concern are clarified and
corrected.
Æ Steering initiatives for technical operations, draw management, liaison
with state governments.
Æ Attainment of Lottery Schemes approved from the State Government,
realisation of winners claim amount, regular submission / updating of Data on
sales figure and state shares.
Æ Managing all communications & projects for online lotteries and
draws held in the states of Arunachal
Pradesh, Mizoram, Sikkim, Meghalaya & Nagaland (India).
Æ Setting up online Lotteries Draw location with uplinking facility at Itanagar (Arunachal Pradesh), Shillong
(Meghalaya), Aizwal (Mizoram) & Kohima (Nagaland) in India.
Æ Ensuring smooth operations of all formalities related to the draws
involving the telecast on Zee Tv.
Æ Headed Help Desk – North East
region with a team of field engineers to upkeep the minimum down time of the
500 retail outlets.
Æ Conduct periodical Retail Audit for the entire 2500 retailers in the
North east India (Arunachal Pradesh, Sikim, Meghalaya, Nagaland, North Bengal).
Highlights:
Æ Merit of recruiting & training the staff to conduct draws (technical
& non-technical).
Æ Successfully coordinated with ZEE
Telefilms Ltd. to enable telecast draws on respective channels.
Æ Attended training on Vsat operations and Uplinking of live Video Feeds
on Air.
Æ Dexterously worked on the upkeep of all up-linking equipment (VSAT,
Router & Satellite Modem) & all draw equipment.
2.
Feb’01-Jul’03 SSI Ltd., Education Division, Itanagar
(Arunachal Pradesh) as Centre Head.
Highlights:
Æ Responsible for the development of the centre, forecast target revenue,
work within the allotted budget and AOP.
Æ Record achievement of 180 student enrolment a month from a location with
population of 2 lakh only.
Æ The Centre has been awarded as Best Branch in the
North-East India for the year 2002- 2003.
Projects Handled:
Title
: Arunachal University on Computerizing Student Database &
Examination System
Front-end
: Visual Basic, Back-end : MS Access
Title
: Annual Operating Plan and Project Monitoring Software for Department of
Public Work, Itanagar : Software : Visual Basic and Oracle-9i
3.
Apr’95 - July’ till Sept 2000 First Flight Ltd, Bangalore as Area
Marketing Officer - Cargo
Highlights:
April
1995 - to Sept 2000 - Area officer cargo – handling 6 branches. Responsible for
Business development, target forecast and strategy planning for achievement,
Operations, collections and client service.
ENTERPRENEURIAL
EXPERIENCE
1.
April ’09 to till date: Franchisee of Travelport Holidays India Pvt.
Ltd., Guwahati, India.
KRA: Business development,
Operations MICE movement, Corporate Loyalty Solutions, Customized Package
tours, Air Tickets, Visa assistance, Forex, etc.
Highlights:
Æ Signed many corporate for their Loyalty program and MICE movements.
Æ Personally handled many group tours for corporate like JUD cements,
NEDFI, DPVB, GNRC, GTAC etc to name a
few to Thailand, Singapore &
Malaysia.
Æ Spearheaded in Setting up strong business relationship with suppliers
from Bangkok and Pattaya (Thailand)
Æ Generated revenue of INR 1 crore monthly from INR 10
Lacs a month.
2. October 2007
till july 2009:- INNOVATE (an IT Training institute specialized in Cisco and
Microsoft training) – Head Operations and Business Development plus profit
sharing.
KRA:
Æ Managing the IT education centre in imparting training on CISCO &
Microsoft Certification programmes.
Æ Accountable for planning & executing methods to deliver the best
education systems.
Æ Guiding a team of technical operations to deliver best services to the
customers in smooth functioning of their servers, router, network equipment and
computer systems.
Æ Generating business and monitoring administrative department smoothly.
Æ Facilitating the marketing team to Generate business for VSAT
technology, Network solutions and Leased line connectivity.
Accomplishment:-
ü Signed distributorship MOU with Tata Tele-services
ltd, marketing of their VSAT product & bandwidth in the entire North east.
ü Signed with CMC Ltd for providing technical manpower
at National game held at Guwahati 2008.
ü Instrumental in many small Networking projects in the
north east India.
CERTIFICATION
Æ CCNA (Cisco Certified
Network Associate) ID -CSCO10798472.
Æ MCSA (Microsoft Certified
System Administrator) ID-5489734
Æ MCITP windows 2008.
Æ ITIL – V3 (Information technology infrastructure
library).
ACADEMIC
CREDENTIALS
Æ 2000: Diploma in Computer Hardware and Networking.
Æ 2000: Post Graduate Diploma in Computer Software
Applications.
Æ 1996: B.Com. (Graduation).
Æ 1996: Diploma in International Tours and Travel
Management.
PERSONAL
DOSSIER
Date
of Birth : 24th December 1974
Languages
Known : Manipuri,
Assamese, Bengali, English, Hindi,
Language
understand : Kannada and Tamil
Address : 12/1
N S Road, Guwahati- 781101,
India.
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