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Curriculum Vitae
12/1 N T Road, from el Arbeen
st_Feisal, El Haram.
Telephone :
01123456789
Email: eli@live.com
Eli Mahmoud
OBJECTIVE
Obtain an entry-level position with a prestigious
company where my interpersonal skills can be best utilized. Also to be a part of the challenging team
which strives for the better growth of the organization and which explores my potential and provides me
with the opportunity to
enhance my talent with an intention to be an asset to the company.
Education and Certificates
·
Graduated from
language Schools of Egypt .
·
Graduated from
faculty of Arts, English Department, Cairo University 2010-2011.
·
Grade: Good
Communication Skills :
Working within groups, specifically in the field of the customer
service, helped me in improving essential skills:
·
Very good communication skills (certified)
·
The
ability to handle problems on spot.
·
The
Ability to work under stress and for a long time.
·
The
spirit of competition.
ý
Additional training and Certificates :
o
T.I.C.O
Certificate: Achieved the Travel
Industry Council of Ontario Certificate (T.I.C.O)
Certified from the Ministry of Tourism of Canada
o Sabre (ticketing system )
ý
Languages
Arabic Mother
tongue
|
English Excellent
in both spoken & written
French Basic
Italian Basic
|
ý
Excellent knowledge
of Microsoft office (Windows, Word, Excel, Power point, Outlook).
ý Experience:
·
Started my career as an organizer, working within organization
stuff in many conferences.
·
Worked as an
instructor of English at Misr BusinessAcademy .
Job Description:
Teaching English as a
foreign language, like any other teaching job, is about conveying information
to students in an interesting way and communicating a love and passion for the
English language.
·
Worked as a
teacher of English for kids at Global Education El Maadi.
·
Worked at
Teleperformance,Expedia.Ca as an
International travel advisor (5th April 2010).
Job Description:
Helping customers modifying their travel
services as hotels, flights, cars, activities. Also helping them building
packages all over the world especially (Serving Canadians, and any other
nationality).
·
Promoted to Quality
Assurance Coordinator at Teleperformance , Expedia.ca since
January 2011 till June 2012.
Job Description:
To reach the best level of service, the
Quality coordinator is responsible for listening to calls, send reports to the
supervisors. Also giving quality sessions to the agents on the latest updates
discussed with the client. Moreover working with the client on updating the
process and improve it to achieve the customer satisfaction.
·
Worked as Marketing
Executive at IT-Fusion Software House
since the 1st of July 2012 till January 16th
2013.
Job Description:
Involved in developing marketing campaigns to
promote a product, service or idea. The role includes planning, advertising,
public relations, organizing events, product development, distribution,
sponsorship and research. Also monitoring competitor activity.
Currently working at JUMIA Egypt “ Web Content Quality Control / Translator“
Job Description: In order to
reach the customer satisfaction, we should make sure the content and the
description on our website matches the real description.
Making sure the sentence structure is correct
, no
spelling mistakes, no grammatical
mistakes …etc
Ensure consistent style and tone throughout
all product.
Ensuring other requirements as needed by
marketing i.e. PR writing, SEO writing etc. are met by delivering customer
satisfaction
Personal Data:-
ý Date of Birth : 25th of May 1990
ý Place of Birth : Cairo , Egypt
ý Nationality : Egyptian
ý Marital Status : Single
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