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Curriculum Vitae


                                                                                                           
   Reena Sharma
   Mob: 9876543210                                                           
   @-reenasharma@gmail.com

   Summary

 

 


A result oriented business professional with more than 5yrs working experience and proven abilities in strategic planning, managing projects, improving efficiency of operations, team building, and detailing project information to determine effective process for operations, Able to identify the areas to strength and weakness and implement company policies, standards, changes in operation, and systems that optimize productivity  and bottom line. Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective uses of manpower and available resources.
. 

SAP HR Knowledge

















Currently Working :                                    
























































Non SAP
Experience
























































Technical/Professional Qualification



Academic
Qualification

·         Personnel Administration: Enterprise Structure, Organizational Structure, Maintaining Master data, Personal Actions and Payroll Data (Pay Scale Structure and Wage types).
·         Time Management: Work Schedules, Holiday Calendar, Time Recording (Substitutions, Absences, Absence Counting, Absence Quotas, Leave Entitlement, Overtime, Availability), Time Evaluation Processing. Grouping Personnel Sub Areas and Employees for time management, Breaks, Daily Work Schedules (DWS), DWS Variants, Period Work Schedule (PWS), Day Types, Work Schedule Rules,
·         Payroll Management: Wage types, payments & Deductions, Functions, Wage type catalog, Salary range & Payroll data, permissibility personnel sub area grouping & employee subgroup grouping, valuation of wage types


Organisation : Nevaeh Technologies
Client            :  Spearage Seals Hydraulics Ltd
Designation  :  SAP HR Consultant
Duration       :  Jan’2012-till date
 
Job Profile:


·         Analyzing the business requirements and mapping with the production system.
·         After the successful signoff from client, realization on test systems and further mapping to production system.
·         Provide functional expertise, guides and instructs on a product to the internal & external customers.
·         Configured Enterprise Structures (Personnel Areas, Personnel Sub-Areas) and Personnel Structures (Employee Group, Employee sub-Group).
·          Maintained the feature NUMKR to the default number range and

      determined the intervals for personal numbers.
·         Defined Employee attributes Administrator groups and defaulted Administrators using the feature PINCH


·         Created Holiday Calendar.
·         Created Work Schedule (Break Schedule, Daily Work Schedule, And Period Work Schedule).
·         Created Work Schedule Rule & generate it manually.
·         Configured Absence Types and Absence Quotas based on the requirement.
·         Configured Deduction Rule, Selection Rule, and Base entitlement.


Organisation : Nevaeh Technologies
Client            :  Fenner India Ltd.
Designation  :  SAP HR Support Consultant
Duration       :  Feb’2011-Dec’2011


Job Profile:


·         Created the payroll area, generated payroll periods using payroll and date modifiers, and assigned a control record to each payroll accounting area.
·         Determining employee subgroup grouping for PCR and CAP
·         Checking entry permissibility per info type
·         Checking wage type characteristics
·         Defaulting wage types using the feature LGMST, TARIF and ASAL.
·         Revising default wage types
·         Defining valuation of base wage types
·         Generate work schedule manually
·         Define Attendance, Absence Types, Quotas, Counting Rules, Rounding rules,
·         Set basic entitlement, selection rules
  • Created Employee Sub group groupings for Public Holiday calendars.


Organisation:  Hinduja Global Solutions.
Designation  :  Assistant Manager.(Ops.)
Duration       :   2009 – 2011

Job Profile :
·         Manage a team of 80 agents through Team leaders.
·         Meet all the service levels and KPIs of the client for the assigned team and for the Process.
·         Achieve Monthly and Quarterly target with bonus points for VAS services (HT, FC, MO etc) through up sell/just sell and cross sell, team and manager wise.
·         Manage day to day activities and issues of the process.
·         Perform HR activities during Recruitment process- within and outside recruitment drive.
·         Recruitment drive scheduling and candidate short listing
·         Understanding the client/Process requirement for recruitment.
·         Recruitment of Team Leaders and Team member
·         Analyse performance metrics of the Process and team, so as to meet targets
      weekly & monthly.
·         Manage absenteeism, attrition, leaves & escalations on a daily basis.
·         Project action plans on the forecasted numbers to the client & senior management team.
·         Ensure personal and process readiness in smoothly handling deviation on the forecasted plan.


·         Provide working plan with checks and balance to ensure weekly and monthly said target is achieved.
·         Documentation & Analysis of processes and procedures and drafting of detailed problem reports.
·         Ensure proper resource allocation and ensure new recruits come up the
learning curve.
·         Provide regular feedback and counselling to team members.
·         Motivating Team members to achieve excellence in their personal and professional sphere.
                        


Organisation  :  HTMT Global Solutions.
Designation    : Team Leader (Inbound Call Centre- Airtel)
Duration          : 2007 – 2009

Job Profile :
  • Handling a Team of   - 20 – 30 CROs
  • Working with a team to achieve abandon rate of< 3% and SL >90% .
  • Maintaining Absenteeism and reducing the Shrinkage on daily basis.
  • Reduced the Attrition while motivating the team .
  • Service level to be maintained above the KPI – 85%
  • Maintaining daily reports and discussing performance.
  • Per capita of agents team wise to be pegged at 170- 200 calls/day/agents.
  • Complaints to log-in hours of agents need to be at 98%
  • Escalation and call back to be adhered to at 100% level.
  • Team leads to come up with performance improvement program which has a positive impact on the targeted area.


MBA(HRM)- Master in Business Administration
ACP – Advance Computer Programming
                   ( from Govt. Poly. – Bokaro, Jharkhand )



B.A-.    (Psy. Hons.) from M.U., Bodh- Gaya
I.Sc-.    from BIEC, Patna  
Matric- from BSEB, Patna   



Personal Skills
  A good Team Worker.
  Can Handle any Situation.
  Good Leadership Qualities.
  Passionate towards work.
  Hardworking Fast learner, Patience.

Date of Birth                      20th  Nov 1980      
Nationality                          Indian
Marital Status                    Single       
Languages Known            Hindi,English,Bengali.      


Date:                                                                                                                Signature.


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