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RAJANI RAWAT
Contact Number +91- 9876543210
Seeking challenging assignments to Plan & Manage Business operations ( with P & L responsibilities ) with a frontline organization.
AREAS OF EXPERTISE - Strategic Planning & Management - Commercial Negotiations & Tie-ups - General Administration - Liaising & Coordination - Facilities Management - Infrastructure Planning & Setup - Hospitality & Catering Services - Transition Management - Contract Management - Personnel Administration - Training & Development EDUCATIONAL QUALIFICATIONS 1999 Degree in Hotel Management Bangalore University ADDITIONAL QUALIFICATIONS x Working knowledge of Positive, Fedelio, MS Office, Shawman and I.D.S |
PRÉCIS
A dynamic & result oriented professional with 12 years of rich experience in Strategic Planning & Management, Operations Management, General Administration, Facilities Management &Man Management. Presently associated with DIMSUMBROS as Operation Manager. (Chinese Cuisine Restaurant.)Spearheading travel related operations and general administrative functions including personnel management, policy implementation & facilities management across the organization. Confident and outgoing individual, with a strong track record in Customer Care / Service in Hospitality Industry. Skilled in all aspects of customer care and in anticipating guest’s needs while dining-in in the Room or Restaurant or taking care of any other Guest’s requests.
FUNCTIONAL SKILLS
ð Effectuating pre-planned sales strategies for accomplishment of performance milestones.
ð Networking with prospective clients generates business from the existing accounts & achieve profitability & increased sales growth.
ð Implementing quality improvement measures for continual improvement in services, identifying improvement areas and implementing adequate measures to maximize customer satisfaction
ð Building cordial relations with customers to sustain of the profitability the business.
ð Managing a team of associates and monitoring their performance to ensure efficiency in process operations & ensur
e meeting of individual / group targets.
e meeting of individual / group targets.
ð Mentoring process teams; allocating specific targets after considering the competency level.
ð Arranging trainings for new recruits for improving their performance levels; updating them latest developments & modifications and inspire individuals to strive for excellence.
ð Handling complete facilities & infrastructure set up involving Restaurant, Offices, Conference and Training Facilities.
ð Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs (Service Level Agreement) and work processes and thus managing cost-effective operations.
ð Setting out quality standards for various operational areas & ensuring adherence to quality standards.
.
CHI KITCHEN & BAR NEW DELHI, UNIT MANAGER, MARCH 2008 – SEPTEMBER 2011.
Responsibilities:
Responsible for the functioning of store
· Taking care of costs & p & l statement.
· Conduct periodic meetings with Managers to ensure all areas are working effectively, efficiently and are well coordinated.
· Ensure that quality in relation to the price paid is maintained.
· Analyze sales, labors planning and inventory.
· Supervise development and revision of weekly management schedule.
· Implementing quality improvement measures for continual improvement in services, identifying improvement areas and implementing adequate measures to maximize customer satisfaction
· Generate periodic reports related to various activities/domain.
· Managing a team of associates and monitoring their performance to ensure efficiency in process operations & ensure meeting of individual / group targets.
· Mentoring process teams; allocating specific targets after considering the competency level.
· Implementing quality improvement measures for continual improvement in services, identifying improvement areas and implementing adequate measures to maximize customer satisfaction.
· Ensuring the high level of service, sanitation and housekeeping standards and coordinating all repair and maintenance job order to ensure the proper maintenance of the restaurant.
RUBY TUESDAY, NEW DELHI, RESTURANT MANAGER, APRIL 2004- MARCH 2008.
Responsibilities:
- Coordinated with government agencies (health, local police, PFA) and oversaw administrative, marketing & purchases.
- Handled menu planning and pricing by providing new options of discounts and offers.
- Launched offers for kitty parties, birthday parties, and special corporate discounts.
- In charge of recruitments and training.
- Managed inventories of liquor undertook appraisals at periodic intervals.
- Onus of briefing and debriefing of staff.
- Generated various reports using IDS software and sending it to the Area Manager.
- Ensured the quality in relation to the price paid is maintained.
- Ensured that standards set by the company are adhered by the staff.
- Handled equipment procurement.
- Onus of recruitment and the training of the staff.
- Handled inventories (Liquor, Beverage, Supplies).
- Interacted with guests and generated reports.
· Coordinate with purchase department to get the best deals for purchasing of items.
Previous Work Experience:
SHANGHAI PUNJABI RESTAURANT (CHINA) 1YEAR 6 MONTHS
HOTEL MAJESTIC PARK PLAZA 2 YEAR 9 MONTHS
EDUCATION:
Class XII (1996) C.B.S.E. Board
Class X (1994) C.B.S.E. Board
STRENGTHS:
- Good interacting skills and public relations.
- Hard working and Confident.
- Always cool and comfortable in every circumstances.
PERSONAL PROFILE:
Father’s name : Mr. Ajit Rawat
Marital Status : Single
Height : 5”7 inch
Languages Known: Hindi, English
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