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Contact Details
Role-1: SAP-HCM Trainer (External Faculty)
Role-1: Team
Leader (Operations and Support)
Role-2: Trainer
and Executive
Role-3: Technical
Associate
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Contact Details
Pawan Pandey
Flat No.107, Anikh
Appt,
Mukai Nagar,
Khadakwasla (R.S)
Pune-411021, MH
( 09876543210
*
amrita@gmail.com
Career Objective
To be part of a Highly Dynamic and Leading Organization .Finding Creative and Innovative solution and contributing
towards the development of the organization. Seeking a Platform for SAP ERP HCM
Implementation and Customization in organization working with SAP HR
PROFESSIONAL SYNOPSIS
Þ
A highly competent individual with a strong
performance bias and 4+ years of experience, of which 30 months in Human
Resource Management with focus on Recruitment, HR operations, Training &
Development, MIS, Employee Engagement and SAP HCM (ESS/MSS).
Þ
Currently Self Employed and Working as Independent Counselor/ SAP HR Trainer
(External Faculty)
Þ
Demonstrated abilities in the area of Operations,
Recruitment, Training and development, Employee engagement, HR Systems &
Operations to deliver key organizational objectives.
Þ
A good team player with excellent relationship
building & interpersonal skills. Strong analytical, problem solving &
organizational abilities. Possess a success-oriented attitude.
Þ
Extremely patient, good with time management,
Innovative and have an analytical bent of mind.
HIGHLIGHTS – Career Growth
December 07 – July 12 Wipro BPO Pvt. Ltd. Team
Leader (Operation and Support)
Roles and Responsibilities
1)
Employer: Self Employed (Counselor and Trainer).
Duration: Feb 13 – Till
Date
Roles and Responsibilities:
Role-1: SAP-HCM Trainer (External Faculty)
Project: Training and
Counseling
Client: Free Lancer.
Location: Pune
Responsibilities:
·
Working as Independent Counselor and Recruiter
·
Providing Training for SAP HCM (All Modules)
________________________________________________________________________________________
2) Employer:
Wipro BPO Pvt. Ltd.
Role-1: Team
Leader (Operations and Support)
Duration:
May 11 – July 12
Project: Operation and Support Functions
Client: Wipro BPO (Bell Canada).
Location: Pune
Responsibilities:
·
Team Handling and Workforce
Management: Managing WFM and
Employee Shift Request using SAP (ESS/MSS)
·
Training
and OJT handling: Organized and coordinated various training events and
also handled OJT for many Batches.
·
Reporting and Analysis: Maintaining various Reports for
Training, OJT, Quality, Operations and Miscellaneous, Analyzing Actions on them
(like PMS, Attrition)
·
Employee
engagement: Various initiatives and events pertaining to employee
engagement like RnR, Team Outings
·
Client
Communication and Escalation: Handling various Escalations and Coordinating
Clients via communication (verbal and chat)
·
Other Support Function: Facilitated
various Support activities and coordination with various Support functions
Role-2: Trainer
and Executive
Duration:
Nov 08 – April 11
Project: Training and HR
Administration
Client: Wipro BPO (Talent Acquisition)
Location: Pune
Responsibilities:
·
Training and Recruitment: Conducting Technical Training and
looking after internal recruitment using SAP.
·
Sourcing:
Managing Off-campus
recruitment thru referrals, EP (Experienced professional recruitment), Project
trainee recruitment.
·
Employee
engagement: Various initiatives and events pertaining to employee
engagement.
·
MIS: Maintained various employee databases for
employees and new hires.
·
HR Support Function: Facilitated
various HR activities such as PMS, HR policies and HR operations.
Role-3: Technical
Associate
Duration:
Dec 07 – Nov 08
Project: Technical
Service Desk
Client: Wipro BPO (Dell, AT&T)
Location: Pune
Responsibilities:
·
Tech Support: Providing Tech Support to US customers
·
Training:
Floor walking and providing
support to new associates.
________________________________________________________________________________________
Accomplishments:
- Was appreciated
and awarded for Best Associate and SME.
- Was rated as an
excellent performer in the entire quarterly, half yearly and annual appraisals.
- Was Member of
Six Sigma Project which won Best Business Practices in IT Industry held in
Delhi Nov’ 11
Training Undergone
·
5 Months Online Training for SAP ERP HCM EHP4
6.0 from Delphi Computech, Pune.
·
6 Months training in Hardware and Networking
from CMS Institute, Pune.
Educational Profile
- Post Graduation Diploma in Human Resources Management – Symbiosis
Center for Distance Learning, Pune scoring 65.4%.
- B.E (Computer) from JTM COE Jalgaon, Maharashtra– 2006 scoring
68.15%.
Additional Qualifications
- Certified SAP ERP HCM Associate (License Number: 0009556822)
- Cleared Train The Trainer (TTT) certification from Wipro and is a Certified Trainer.
- Diploma Course in HRD from CLHRD Mangalore University.
PERSONAL DETAILS
Date of Birth : 15th May 1986
Languages Known : English, Hindi and Marathi
Marital Status : Single
DECLARATION
I hereby solely
declare that the above-furnished details are correct to the best of my
knowledge
AMRITA PANDEY
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