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SAMEERA BEHL

Mobile: 09876543210

E-Mail:  sameera@gmail.com

A seasoned business management professional with a passion for learning & development and a proven track record in building and nurturing talent through learning interventions

PROFILE SUMMARY

·         A competent professional with nearly 16 years of experience in Learning & development, Human Resource Management and Client Relationship Management in diversified industries such as FMCG, BFSI, Hospitality, Telecom, Retail

·         Highly creative and self-motivated with strategic changes and business level engagement for increasing the transference of learning from the classroom to the job and in motivating employees.

·         Delivered training, designed modules, led teams of trainers and directed enterprise

·         Expertise in designing processes for training roll outs and managing overall functioning of processes & implementing processes in line with the policies.

·         Strong acumen to research & develop content to suit organizational requirements and fill dearth of skills.

·         Excellent record of building & retaining highly motivated sales teams, distribution networks & prestigious key accounts.

·         Self-motivated, multi-tasking team player with leadership abilities. Interact easily with people of diverse backgrounds, cultures, and professional levels.

·         Focused & goal-oriented with unsurpassed communication, organized presentation & interpersonal skills

CORE COMPETENCIES

Team Leadership                                              Training / Learning & Development                           Content Development 

Executive Mentoring & Coaching                  Training Need Analysis                                                 Program Implementation                                   

Organization Development                            Train the Trainer                                                           Recruitment                                                         

ORGANISATIONAL EXPERIENCE

Since Nov’08 with Godfrey Phillips India Ltd., New Delhi as Regional Manager - Training

Highlights:

·         Essayed a major role in:

o    Managing complete Training & Development in the assigned region

o    Developing & executing training programs on behaviour, skill development, sales, product and brand promotion for various levels in sales

o    Identifying the training needs of the branch in consultation with sales and operations heads

o    analysing the business needs and developed the content for behavioural training modules for various functions across the organization

o    Prepared the training programme calendar, customized training modules based on the training needs of the branch

·         Holds the distinction of making 40 trainers from Sales System by Train The Trainer

·         Currently handling a very critical OD/Change management project

·         Handling OJT for AMs & ASM as a part of their succession planning and process improvement

·         Designing and execution of competence linked Leadership / Career / Succession Planning interventions

·         Pivotal in:

o    Handling training vendors for various training program from time to time

o    Overseeing the change management issues and developing interventions accordingly

o    Executing various mentoring and coaching projects in the branch

·         Part of the Corporate Team of Assessment Centre / Development Centre / Leadership Development training initiativesof Corporate HR for leadership development

·         Carried out various HR activities for the branch including recruitment

·         Led a team of 3  trainers

·         Significantly contributed in:

o    Handling various initiatives on employee satisfaction surveys and R&R sessions

o    Designed and executed training for the sales team on a IT driven business management tool, conducted refresher trainings on use of the devise

May’06-Oct'08 with HR-Initiatives (Intercontinental the Grand Group), New Delhi –as Senior Consultant Training and Development

Highlights:

·         Involved in:

·         Identified, designed, developed and delivered attitudinal and motivational training for various Corporate Houses and the Hotel Division of the Grand Group

·         Planned, scheduled and coordinated training intervention with the HR Heads, Regional Heads and Chief Operating Officer of different units

·         Delivered training sessions for large corporate like ICICI, TCI, Nirulas, Areva, RICO and Hotel Inter-continental on diverse topics like:

o    Attitudinal Skills, Team Building, Behavioural Skills and Sales

o    Business etiquettes, Negotiation Skills, Interpersonal Skills and Personal Grooming

o    Communication Skills, Presentation Skills

o    Emotional Intelligence & Train the Trainer                                                                                                                        

·         Initiated, developed and implemented Talent Management Process

·         Was a major contributor of developing and setting up of the Grand Academy and The Management Trainee Program of the group now known as Lalit Suri Academy of Learning

·         Carried out the recruitments at junior and middle level positions.

·         Conceptualised & implemented policies on R&R, performance appraisal, competency mapping, etc

·         Spearheaded a team of 3 Trainers and 1 Content Developer

·         Initiated a program on attitudinal re-engineering for all levels at the group under the change management initiative which covered 1200 employees across the organization

Sep’04-Apr’06 with Aspectum (Part of EDOOR Consulting), Gurgaon as Trainer Soft Skills and Sales (Project of Airtel)

Highlights:

·         Led the execution of Airtel Project for training & mentoring Sales & Operations staff and Telecallers of Airtel

·         Looked after agencies with a team of 30 Executives in every quarter

·         Played a key role in organising classroom trainings for Executive and Telesales Staff on weekly basis

·         Monitored executive calls at the field and recommended value-added improvements

·         Successfully conducted training on:

·         Behaviour and Soft Skill

·         Call Audit and Re-training

·         Product and Process

·         Increased the percentage of ok cases by executives in case of welcome agencies and success rate of tele callers

·         Distinction of conducting sales programs across India, for Maruti dealership staff, on topics such as Negotiation Skills, Selling by Exchange, Selling by Customer Service and Induction

May’02-Aug’04 with Fresh & Honest Café Ltd., New Delhi as Assistant Manager (Sales & Training)

Highlights:

·         Supervised the sales & marketing activities for Coffee, Tea, Soups and Milkshakes (on franchise basis) for the Institutional/ Corporate sector

·         Successfully guided a team of 4 Executives, conceptualized & deployed business development strategies for accomplishment of top-line profitability

·         Effectively identified key accounts in the institutional and corporate sector and generated maximum business from them

·         Efficiently coordinated the sales & induction training for Sales Force of the company; imparted training on soft skills and deal negotiation skills.

·         Stellar role in acquiring key institutional accounts such as Taj, Maurya, Hyatt, Meridian, Grand, Surya, American Express, HCL, Ericsson, Escorts and Gillette

·         Holds the credit of increasing the market stake of Italian Coffee (ILLY) & monthly billing from Rs. 30 Lakhs for institutions and Rs. 10 Lakhs for corporate to 50 & 30 respectively.

PREVIOUS EXPERIENCE

Jan’99-Apr’02 with Rama Motors, New Delhi as Sr. Consultant Sales & Auto Finance

Oct’95-Aug’97 worked with Tourism Cooperative International Airport as Shift In-charge

EDUCATION

·         PG Diploma in Management from Deventer Business School, Netherlands: 1997- 1998

·         Diploma in Hotel Management from Institute of Hotel Management, Gwalior: 1992-1995

PERSONAL DETAILS

Date of Birth                         :               10^th November 1975

Address                                 :               A-201, 12/1 N S Road , Delhi - 110004

Languages Known                :               English , Hindi and Punjabi

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