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Free Download Sample Template Example of Beautiful Curriculum Vitae / Resume / CV Format with Career Objective & Work Experience for Freshers & Experienced in Word / Doc / Pdf Format

                                CURRICULUM VITEA

Name:                                 Brate John

Address:                            House No. 125 Peterson Rd,  Celonia West, Lusaka

DOB:                                    19^th April 1985

Place:                                  Zulunia, Western Neno, Zambia

Nationality:                       Zambian

Contacts:                            09876543210 Email:   brate@yahoo.co.uk

 

 OBJECTIVE

A bright, talented and ambitious with a strong technical background, who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies, Telecommunications & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.  Looking for a suitable IT Services and Telecommunications support position with a Successful and dynamic company that offers room for Progression.                            

WORK EXPERIENCE                                           

 

TSG (Technical Support Group) Engineer - Networks Department (Airtel)

1.        Am responsible for attending to Customer Networks Complaints. These customers are Airtel staff and external co-operate Companies such Banks, private sectors who are using Airtel network services and provide all necessary escalations till case resolution.

2.        Am responsible to attend to ROAMING COMPLAINTS and resolve them. Clients who have visited Zambia from other countries sitting on our Networks or our clients who have gone out to other countries using our roaming partners Network.

3.        Am responsible to monitor via Firewalls, routers and network nodes our international ISP links such as for Blackberry, Roaming nodes, Data, Voice signaling links. This includes E1s to and from our Carriers

4.        Responsible for Network operating Center(NOC) functions, checking alarms, sites status, network coverage

5.        I generate TSG reports such as for roaming, customer networks complaints and network outage reports and MAPAs.

6.         

                                 

GPRS/DATA Support Associate/ Customer care associate from June 2008 to present (4years)   - Customer Services Department

1.        Awarded a Certificates for the Top Performers in GPRS Customer Care Services and Support at our Department

2.        Well vested with Blackberry services provisioning and troubleshooting internet for Prepaid and postpaid platforms customers.

3.        Providing Customer Support such as building up data, enabling internet and Troubleshooting internet Connectivity on all handsets, modems, routers and blackberry devices.

4.        All mobile internet device configurations including manual configurations

5.        Internet on LAN environment using wireless routers

6.        Providing world class customer care services to clients including queries, requests and complaints.

IT SUPPORT/HELPDESK-Part time- IT Department (Airtel)

1.        Desktop support , IT and Network troubleshooting

 Customer Support Associate-Call Center -111 section- Customer Services

 

                                                          

Bank Clerk from March 2003 to December 2005

1.        Review files, records, and other documents to obtain information to respond to requests.

2.        Compile, copy, sort, and file records of office activities, business transactions, and other activities.

3.        Compute, record, and proofread data and other information, such as records or reports.

4.        Answer telephones, direct calls, and take messages.

5.        Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

6.        Operate office machines, such as photocopiers and scanners, facsimile Machines, voice mail systems, and Personal Computers                                                                    

                                                                                                                                    

                                                                                                  

  LUITEBM UNIVERSITY.

-Currently pursing Bachelors in Business Computing to be completed next year December, 2014

A.          Evelyn Hone College (EHC) Lusaka Zambia  

                 - Diploma in Computer Studies, Graduated June 2008

B.          Butondo High School Mufulira Zambia

                                  - Senior Secondary School, December 2002

 

   

   Work Certifications (Nokia Siemens Networks [NSN])

·          8D Problem Solving introduction and assessment web based program, received Certificate.

·          IP assessment program for NSN Service employees, Competence web based training and offered Diploma.

·          TCP/IP Basic NSN web based training  and received NSN Diploma

·          Value Added Services(VAS) web based training and received NSN diploma

·          Attended “I owe Quality, and attempted an assessment” work training course, I passed and certified. A program designed to maximize quality service delivery.

·          Certified in understanding of Business ethics and Anti-corruption

·          Certified for “Focused mind” work training program. A course to have manage mind resources a way to manage stress, make right decision & Judgments and what to exactly do at work stress free

Latest Developments.

       Able to use GGSN, SGSN nodes in order to monitor and trouble shoot roaming complaints

·         Am able to use Home Location Register for airtel, the node that stores subscriber information and data

·         Knowledgeable of CITRIX and Business Manager

 CCNA – ICT Resource Center (obtained all Modular Certificates) - 2011

·         Well vested with knowledge of Building and Trouble Shooting LAN (Local Area Network)   and WAN   (Wide Area Network).

·          Conversant with Network fundamentals, routing protocols and concepts, LAN Switching and wireless and assessing the WAN.

MCSE- New Horizons institute- Obtained Certificate- 2010 - 2011

·         Windows XP Professional - Installation and administration and trouble shooting.

·         DNS, DHCP servers administration

·         Well familiar with most of Operating System Software/ Installations such as installing and configuring windows (Windows XP professional, Windows Vista, windows7, windows  server  2003) and Ubuntu Linux operating Systems

·         Microsoft SQL Server 2000-Database Design

·         Microsoft Server 2003 - Well vested in designing, implementing, managing and Maintaining Server 2003 Network                                    

·         Infrastructure-Planning, Designing, implementing and maintaining windows server 2003 active      Directory infrastructure and also Managing and maintaining windows server 2003

Other

·         Application Software Development-  I have knowledge in the following languages for programming custom application Software using a variety of Programming languages including C++, Visual Basic, COBOL, Prolog, PHP and MySql.

·         JAVA programming and  more efficiently using NetBeans IDE

·         A m capable of installing and troubleshooting Standalone and Network Printers

·         Systems Analysis and Design and systems Development.

·         Website Design and Development -  Am able to develop websites and web-based applications using web authoring tools available including Macromedia Dream Weaver  and HTML

 

1.        Self-motivated

2.        Innovative

3.        am Player

4.        Result Oriented

5.        Matured

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